Thank you to all the veterans who served. Words can not express our gratitude for your service and dedication to our country.
Per the email from Front Gate, the refunds have been transferred to your card carrier or payment system. Each individual bank or credit card has its own time frame for posting these funds to your account. Your money IS in the hands of your financial institution.
Thank you for your patience as we close the final loop on getting your refunds to you.
- - - - - - - - - - - - - -
We’re sorry for the delay, but we’ve got good news! We’ve been working diligently over the past three weeks with our insurance company, and the refund settlement has been approved for distribution. We will be issuing refunds in the next 7-10 business days. Thanks again for your patience! Here are the refund distribution details:
- 75% of base price + foundation fee + sales tax for all 2-DAY GA, VIP, Grand Champion, and Parking Passes.
- 50% of base price + foundation fee + sales tax for all SATURDAY single-day passes.
- 100% of base price + foundation fee + sales tax for all SUNDAY single-day passes.
While the cancellations of Pilgrimage’s Saturday afternoon and Sunday programming due to inclement and dangerous weather including overall site safety conditions is disappointing for everyone, we fully support the decision made by Chief Todd Horton and the City of Franklin. The safety of our patrons, guests, artists, and staff is the first priority. The lightning strikes on Saturday afternoon forced an evacuation and along with the persistent rainfall has left the site unsafe and unavailable to use. We remain committed to working with Chief Horton and the city as partners now and in the future.
We are saddened that we can not move forward with the festival as well but please know that we will be issuing refunds as soon as possible. We are finalizing those details and will keep you posted.
For those asking if yesterday was canceled because of rain, there was lightning in the area that was passing directly over the City of Franklin. It eventually crossed over our 8 mile safety perimeter with 69 recorded lightning strikes over the course of the temporary evacuation and one strike as close as .9 miles away. The safest place to seek shelter was vehicles, The Factory and Liberty Elementary. Vehicles were held until attendees evacuating on foot were cleared from the streets as this was part of our shelter in place evacuation plan. Once pedestrians were safe, we allowed cars to leave the site.
~ The Pilgrimage Team