Our office processes various categories of personal data for the purposes identified below, on the lawful basis indicated for each respective processing activity.

To Provide Festival-Related Products, Services and Information to Our Customers

The information that we collect and process in relation to our customers for the purposes of providing Festival-related products, services and information to them is primarily customer contact and payment information data.

In order to provide, charge for and manage the delivery of products, services and to communicate with our customers in relation to the Festival, it is in our legitimate interests, and those of our customers, to process personal data relevant to the products, services and Festival-related information we provide them.

The categories of personal data that we process for this purpose, which our customers or business contacts usually provide to us, include the following:

• Contact details of customers (the individual customer’s name, physical and email addresses, and telephone number) – for purposes of communication in relation to our provision of Festival-related products and services to them;
• Bank account details and related personal data necessary for us to make and receive payments – in order to receive payment for ticketing, merchandise, or other Festival-related transactions;

Where we obtain personal data from a business contact in relation to customer’s personal data that is subject to the GDPR requirements, we do so on the basis that our business contact has satisfied its own obligations as a controller in its own right in relation to the collection, processing and transfer of such personal data to us.

To Engage With Our Vendors

For the purposes of dealing with vendors and suppliers, it is in our legitimate interests and those of our vendors and suppliers for us to process the business contact details of the vendors' and suppliers’ individual account representatives in order to communicate and otherwise conduct business with them relating to the Festival. The information that we typically process for this purpose is provided by the vendor or supplier and includes the appointed business contact’s name, position, company affiliation, physical and email addresses, and telephone numbers.

To Market Our Products and Services to Customers and Business Contacts

The information contained in this subsection supplements our general Festival website privacy policy, which may be found here. In the event of any inconsistencies between the provisions of our general Festival website privacy policy and this Privacy Notice, the provisions of this notice shall take precedence in regard to the website and marketing-related processing activities carried out by our office.

It is in our legitimate interest as the producer of the Festival to collect and process contact data needed to provide requesting customers and contacts with copies of our newsletters on developments concerning the Festival, customer alerts, blogs, and other marketing materials. The personal data that we collect for these purposes includes the following:

• The contact details of our individual customers and the employees of our vendors and suppliers (e.g., name, address, email address, phone number, company name, company address, title or position)
• Where relevant, information provided by these individuals about their preferences in relation to receiving updates from us on developments regarding the Festival

We generally obtain the contact details and preference information that we use for marketing communications directly from our customers, vendors and suppliers. This includes visitors to our website, who may register online to opt-in to receiving customer alerts, newsletters, and other information from us. We obtain the consent of customers and others with whom we do not have an existing customer relationship before sending them our marketing materials by electronic means, in accordance with applicable Member State rules. We have in place an effective online tool for users to manage requests to opt out or modify their preferences in relation to the subject matter and categories of information they receive.

In order to manage the preferences of our customers, website visitors and other contacts efficiently and maintain the accuracy of the data we collect, we utilize third-party marketing and sales partnerships and other solutions. We safeguard any personal data that we transfer to these service providers, or which they collect on our behalf, in the manner discussed in Sections 4 and 5 below. The personal data that you provide when you register on our website may be shared with Festival marketing and sales partners located in offices outside the European Union.

We use “cookies” and similar applications for the purposes of enabling us to evaluate the use of our website and improve the experience of visitors to it.